Mark Geschke and Mathias Tölken started Space Age Technologies while studying Engineering at Stellenbosch University way back in 1994. By 2000, they realised that the model of “ad hoc” support was by no means a win-win for either service provider or client and set about looking for a solution to this situation. The idea of charging a single fixed fee for all support and maintenance was the aim, but at the time, there was no template – no company that offered their services in this fashion. As part of his research, Mark visited CeBIT – the world’s largest computer expo – in Germany.
Read more: http://mspmagazine.co.za/paradigm-shift-challenging-the-fixed-rate-support-model/
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